RELASH LAB GRANADA S.L. with NIF, B-19654219 (registered in the Commercial Registry of Granada registered in the Commercial Register of Granada in Folio 75 of Volume 1648 for the first registration of Sheet GR-51009 dated 12/27/2017) makes the sale and distribution of the products offered in this service.
The prices shown on the RELASH LAB website are presented in Euros and include the amount of VAT applicable in Spain.
The prices include:
The price to be paid is the one in force on the date the customer has placed the order, provided that the products ordered at that time are available.
The purchase system is subject to current legislation in Spain. Therefore, the sales operations will be understood as carried out at the address of RELASH LAB in Polígono la Paloma, Nave nº 3, 18640 Padul (Granada).
You can pay for your purchases with the following means:
– Bank Transfer to the following account: ES64 0182 3391 5102 0166 8171
If it is detected that there has been an error in the introduction of the price of an item, after receiving an order, we will contact you as soon as possible to inform you of the incident, and offer you the option of cancellation or maintenance in the right conditions. The automatic confirmation referral does not validate erroneous price conditions. In case of cancellation any amount that has been paid will be refunded. Without your express agreement to the correct price conditions, the shipment will not proceed.
The products offered in this service are aimed at final consumers in the terms and conditions provided by the Law of Retail Trade.
For wholesale contact write email@example.com
The RELASH LAB undertakes to deliver the product in perfect condition at the address indicated by the Customer, which, in any case, must be within the Spanish Territory (except the Canary Islands) and for countries within the EU consult the possibility of shipping and deadlines. Shipments are not made to countries outside the European Union. In order to optimize and ensure an optimal delivery process, the address indicated by the Customer must be an address where delivery can be made within normal business hours.
The delivery period for purely indicative purposes will be within the Spanish territory (except the Canary Islands) will be 3 working days. Any delay in the delivery of the products due to a case of force majeure (fire, natural catastrophes, strike, limitation or temporary work stoppage, difficulties with subcontractors or suppliers, accidents …), or any other cause that prevents or delays delivery does not give the customer the right to cancel the order or part of it.
In such cases, no liability can be awarded to the company RELASH LAB, and the occurrence of such events will not give rise to any compensation from the company RELASH LAB. The company RELASH LAB will keep the client up to date, in due course.
The delivery of products is carried out through a transport service chosen by the company RELASH LAB or its suppliers.
For purely security reasons, RELASH LAB will not accept any order to a PO Box.
It is up to the customer, and only to him, to check the products to ensure their full conformity with the order.
In case of delivery of non-compliant or defective products, the customer will have the possibility to refuse the delivery provided that it is mentioned on the packing slip.
On the other hand, the customer has a period of 7 working days from delivery to check the conformity of the products delivered with the order and report non-conformity to the company RELASH LAB by phone or email, confirming in both cases by registered letter with acknowledgement of receipt. In case of non-conformity or damaged products, the company RELASH LAB undertakes to do what is necessary, at its cost, as soon as possible.
In the event that the delivery is non-compliant (missing product, incorrect reference, damaged product) it is preferable to refuse delivery. If you still accept the delivery, you must write your “wrong/defective/incomplete product” comments on the delivery note and keep a copy. Subsequently, you must promptly communicate your reservations to RELASH LAB Customer Care.
In case of absence from you, the carrier will leave a delivery notice in your mailbox to inform you of your visit. The instructions mentioned in this delivery notice will allow you to correctly receive your order.
In cases where the User acquires products on or through the Owner’s Website, a number of rights are provided to him/her, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, the right to withdraw from such purchase within 14 calendar days without need of justification.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorised by the latter, other than the carrier, acquired the material possession of the goods acquired on the Website www.RELASHlab.com or in the event that the goods that make up their order are delivered separately, 14 calendar days of the day that the User or a third party authorised by the carrier, other than the carrier, acquired the material possession of the last of those goods that made up the same purchase order.
In order to exercise this right of withdrawal, the User must notify resign his/her decision to RELASH LAB. You may do so, where applicable, through the contact spaces enabled on the Website or through:
The User, regardless of the means he/she chooses to communicate his/her decision, must clearly and unequivocally state that it is his intention to withdraw from the purchase contract. In any case, the User may use the model of withdrawal form that RELASH LAB makes available to the user who requests it, however, its use is not mandatory.
In order to meet the withdrawal period, it is sufficient that the communication expressed unequivocally by the decision to withdraw is sent before the expiry of the corresponding period.
In case of withdrawal, RELASH LAB will refund the User all payments received, except the shipping costs derived from such return chosen by the User for a different shipping method to the less expensive modality offered on the Website, without any undue delay and, in any case, no later than 30 calendar days from the date on which RELASH LAB is informed of the decision to withdraw by the User.
RELASH LAB will refund the User using the same payment method that this used to make the initial purchase transaction. This refund will not incur any additional costs to the User. However, RELASH LAB may withhold such refund until it has received the products or items of purchase, or until the User presents proof of the return thereof, depending on which condition is met first.
The User may return or ship the products to RELASH LAB at:
And it must do so without undue delay and, in any event, no later than 14 calendar days from the date on which RELASH LAB was informed of the withdrawal decision.
The User acknowledges knowing that he/she must bear the direct cost of return (transportation, delivery) of the goods, if any are incurred. In addition, it shall be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. In an explanatory, and not exhaustive, way this would be the case for: customized products; products that may deteriorate or expire quickly; products without their packaging, products with total breakage of their original seal or different from how it is sealed in the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery, etc.
In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that it will not assist the right of withdrawal to users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the recognition on his part that he is aware that, once the contract has been fully executed by RELASH LAB he/she will have lost his right.
In any case, no refund will be made if the product has been used and is without its original seal, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
In addition, the products must be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice if applicable.
At the following link you can download the Model of withdrawal form:……………
Return of defective products or shipping error
These are all cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, therefore, it must contact RELASH LAB immediately and let it know the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).
The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and informed to the User, within a reasonable time, if the refund is appropriate or, where appropriate, the replacement thereof.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item is applicable.
The products marketed by the company RELASH LAB come from hemp seeds belonging to the Carmagnola Selezionata variety and which is listed as Varieties of Industrial Hemp seeds authorized by the European Union, with a certified genetic traceability, in accordance with the laws in force. The hydroponic flowers of industrial hemp are 100% clean, pure and safe, with concentrations of THC<0.2% within the parameters of the applicable current regulations. The customer shall promptly inform the company RELASH LAB of any defect in the product, either by e-mail or by registered letter with acknowledgement of receipt. Deficiencies caused by negligence, shock, misuse or improper handling, unsuitable tension, improper installation not performed by the Authorized Technical Service where applicable, or materials subject to wear and tear due to normal use are not included. In any case, if there are defects duly checked, the costs of transport to and from (delivery and return of the products) will be borne by the company RELASH LAB.
The relationship between the user and RELASH LAB will be governed by the current Spanish regulations, RELASH LAB and the user, expressly waiving any other jurisdiction, submit to that of the Courts and Tribunals that legally correspond for any dispute that may arise from access, or use of this website, understood to be concluded this electronic contract in the city of Granada, (Spain).